[rt-users] how to unset a ticket's Due date?

Alex Peters alex at peters.net
Mon Jun 30 10:43:45 EDT 2014


I agree that the misbehaviour is caused by the commit you reference here.

I believe however that the problem is caused by the change to the
ProcessTicketDates method in RT::Interface::Web.

The method now erroneously skips adjusting the date if the date is not
set—even if explicitly not set by the user.
On 30/06/2014 6:31 pm, "Christian Loos" <cloos at netcologne.de> wrote:

> I just couldn't believe that something like this could be broken but
> indeed this works in 4.2.4 and is broken in 4.2.5.
>
> I think this is related to this commit:
> https://github.com/bestpractical/rt/commit/c4f7c8f
>
> Especially the change to RT::Date->Unix as I see this the logs if I enter
> 0:
> Passed a unix time less than 0, forcing to 0: [-3600]
>
>
> Chris
>
>
> Am 30.06.2014 10:04, schrieb Alex Peters:
> > Thank you, but entering "0" does not work for me.
> >
> > On 30/06/2014 5:30 pm, "Christian Loos" <cloos at netcologne.de
> > <mailto:cloos at netcologne.de>> wrote:
> >
> >     Am 30.06.2014 08:04, schrieb Alex Peters:
> >     > Given no answers yet, it seems that either no one can replicate
> >     this (in
> >     > which case a "works for me" would prompt me to debug further) or
> >     no one
> >     > has attempted to remove due dates from tickets in v4.2.5.
> >     >
> >     > I'll assume the latter and file a bug report.
> >     >
> >     >
> >     > On 24 June 2014 21:40, Alex Peters <alex at peters.net
> >     <mailto:alex at peters.net>
> >     > <mailto:alex at peters.net <mailto:alex at peters.net>>> wrote:
> >     >
> >     >     I'm trying to remove a Due date from a ticket.
> >     >
> >     >     Historically, entering "-" or "0" into the field worked fine
> >     for me.
> >     >      When I try this now however (RT v4.2.5), the page just
> >     reloads and
> >     >     the date doesn't get removed.  Neither "not set" nor just
> >     whitespace
> >     >     have any effect when entered either.
> >     >
> >     >     Nothing amazing is showing up in the logs:
> >     >
> >     >     [...] [warning]: Couldn't parse date '-' by Time::ParseDate
> >     >     (.../RT/Date.pm:231)
> >     >     [...] [warning]: Couldn't parse date 'not set' by
> Time::ParseDate
> >     >     (.../RT/Date.pm:231)
> >     >
> >     >     What's the "official" way to remove a Due date from a ticket
> now?
> >     >
> >
> >     Just set the date to 0.
> >
> >     Chris
>
>
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