[rt-users] Is this a bug? On subject change.
falcone at bestpractical.com
Mon Mar 3 14:31:58 EST 2014
On Fri, Feb 28, 2014 at 11:55:22AM +0900, Hajime Takase wrote:
> When I change the 'subject' of ticket on correspondence,new ticket is created or the message
> goes to the different ticket even there was no authority to create or reply in that queue.
> [support #100]aaaaa to bbbbbb became new ticket 'bbbbbb' on support queue
> [support #100]aaaaa to [support #50]aaaaa is added to the ticket on which its id is 50
> [support #100]aaaaa to [support #100]bbbbbb doesn't cause problem.
> Does Request Tracker recognize consistency of ticket from it "ticket id" on subject?Not header
> or something?
If by 'change the subject' you mean remove RT's subject tag and reply
from an external email client, then no, that isn't a bug, that's
breaking RT's preferred mechanism for tracking tickets.
> Can I not show the ticket id from the user,without digging to the source code?
You have to dig into the source.
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Size: 235 bytes
Desc: not available
More information about the rt-users