[rt-users] Is this a bug? On subject change.

Kevin Falcone falcone at bestpractical.com
Mon Mar 3 14:31:58 EST 2014

On Fri, Feb 28, 2014 at 11:55:22AM +0900, Hajime Takase wrote:
>    When I change the 'subject' of ticket on correspondence,new ticket is created or the message
>    goes to the different ticket even there was no authority to create or reply in that queue.
>    Example;
>    [support #100]aaaaa to bbbbbb became new ticket 'bbbbbb' on support queue
>    [support #100]aaaaa to [support #50]aaaaa is added to the ticket on which its id is 50
>    [support #100]aaaaa to [support #100]bbbbbb doesn't cause problem.
>    Does Request Tracker recognize consistency of ticket from it "ticket id" on subject?Not header
>    or something?

If by 'change the subject' you mean remove RT's subject tag and reply
from an external email client, then no, that isn't a bug, that's
breaking RT's preferred mechanism for tracking tickets.

>    Can I not show the ticket id from the user,without digging to the source code?

You have to dig into the source.

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