[rt-users] Action to delay the Due Date

[Kevin Falcone]

On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote:
> I was wondering... is there a way I can delay (a fixed amount of time)
> the Due Date on all tickets that match some criteria (like being in
> stalled state)?
> I was thinking of using rt-crontool for that task as a sort of way to
> "park" tickets (a cron job that runs every hour and delays 1 hour all
> stalled tickets).

Sounds like you want rt-crontool?
http://bestpractical.com/docs/rt/latest/rt-crontool.html
http://bestpractical.com/docs/rt/latest/automating_rt.html

-kevin
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