[rt-users] Action to delay the Due Date

[Fernandez Pablo]

Yes, that's what I thought!
But among the actions, I did not find any to change the due date (and neither in the two links )
Any hints on how to do that?

Thanks!
BR/Pablo

On Mar 3, 2014 8:40 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote:
> I was wondering... is there a way I can delay (a fixed amount of time)
> the Due Date on all tickets that match some criteria (like being in
> stalled state)?
> I was thinking of using rt-crontool for that task as a sort of way to
> "park" tickets (a cron job that runs every hour and delays 1 hour all
> stalled tickets).

Sounds like you want rt-crontool?
http://bestpractical.com/docs/rt/latest/rt-crontool.html
http://bestpractical.com/docs/rt/latest/automating_rt.html

-kevin