[rt-users] Drop-down menu for Owner field disappeared

Alex Vandiver alexmv at bestpractical.com
Tue Mar 4 18:24:09 EST 2014

On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote:
> RT suddenly stopped showing a drop-down menu for the Owner field
> today. It's just a regular text box now. You can still type in it, and
> the autocomplete works, but the drop-down is gone. We're running
> 4.2.0. There's no difference in behavior in different browsers. Any
> suggestions?

For performance reasons, RT 4.2 switches to an autocomplete box once the
number of possible owners grows beyond 50.  If it did so suddenly, it's
a fair bet that someone handed out OwnTicket too broadly, and the
autocompleter is saving you from a drop-down that would otherwise
contain, say, all users in your system.
 - Alex

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