[rt-users] Drop-down menu for Owner field disappeared

Kevin Falcone falcone at bestpractical.com
Wed Mar 5 10:58:38 EST 2014

On Tue, Mar 04, 2014 at 06:24:09PM -0500, Alex Vandiver wrote:
> On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote:
> > RT suddenly stopped showing a drop-down menu for the Owner field
> > today. It's just a regular text box now. You can still type in it, and
> > the autocomplete works, but the drop-down is gone. We're running
> > 4.2.0. There's no difference in behavior in different browsers. Any
> > suggestions?
> For performance reasons, RT 4.2 switches to an autocomplete box once the
> number of possible owners grows beyond 50.  If it did so suddenly, it's
> a fair bet that someone handed out OwnTicket too broadly, and the
> autocompleter is saving you from a drop-down that would otherwise
> contain, say, all users in your system.

It's also worth knowing that RT logs at the notice level when this
happens, so your logs should have pointed you in the right direction.

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