[rt-users] connecting correspondence to existing tickets
Eleanor J. Evans [Panix Staff]
eje at panix.com
Thu Mar 6 13:25:53 EST 2014
On Wed, Mar 05, 2014 at 10:57:03AM -0500, Kevin Falcone wrote:
> You've described the workflow of RT-Extension-Nagios which you can
> probably steal code from. Alternately, if you don't want to create
> the ticket and then merge it, you could use an override of
> ExtractTicketId to 'fake' the existence of RT's subject tag so that RT
> will just append to the existing ticket.
> Documentation for those methods will be in a later release, currently
> and it references another extension you can examine to see how it
Thank you, Kevin! Super helpful, as always.
Eleanor J. Piglet Evans, eje at panix.com
Customer Support, (212) 741-4400
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