[rt-users] Update.html -> Display.html and notifying user, callbacks, etc.

Jeff Blaine jblaine at kickflop.net
Fri Mar 7 15:39:36 EST 2014


We're testing a migration from RT 3.8.x (with callbacks, etc) to RT 4.2.3

This thread is probably going to end up relevant to
RT-Extension-MandatoryOnTransition which does not appear to have yet
solved this issue.

I'm a little stuck here and don't see how what I want to do will be
possible with the current RT code. I am looking for another set of eyes
on the issue if anyone is so generous.

The gist is that I am trying to get a message to the user after they
have submitted *Ticket/Update.html*. Specifically, they need to be
informed that their 'resolve' was rejected due to a Custom Field not
having an acceptable value yet.

I have no trouble doing this in *Ticket/Modify.html*. That works both
with my custom callback code and also completely reimplemented via the
RT-Extension-MandatoryOnTransition code (I tested that as well).

However, *Ticket/Update.html* redirects to Ticket/Display.html upon
submission and is therefore different.

Does anyone have any ideas? I've put in a couple of hours now and am
still not really sure I understand Update.html and Display.html's
interactions with each other (and when).

For the time-being I am back to the WWW-circa-1995 behavior, in my
callback for Ticket/Update.html, of using Abort("ERROR... hit back in
your browser to correct the issue...")

Jeff Blaine

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