[rt-users] Update.html -> Display.html and notifying user, callbacks, etc.

Kevin Falcone falcone at bestpractical.com
Fri Mar 7 17:36:41 EST 2014

On Fri, Mar 07, 2014 at 03:39:36PM -0500, Jeff Blaine wrote:
> This thread is probably going to end up relevant to
> RT-Extension-MandatoryOnTransition which does not appear to have yet
> solved this issue.

I'm surprised at this statement since MandatoryOnTransition works on
Create.html and Update.html but not on Modify.html, but you claim the
problem is in Update.html.

> The gist is that I am trying to get a message to the user after they
> have submitted *Ticket/Update.html*. Specifically, they need to be
> informed that their 'resolve' was rejected due to a Custom Field not
> having an acceptable value yet.
> I have no trouble doing this in *Ticket/Modify.html*. That works both
> with my custom callback code and also completely reimplemented via the
> RT-Extension-MandatoryOnTransition code (I tested that as well).
> However, *Ticket/Update.html* redirects to Ticket/Display.html upon
> submission and is therefore different.

Ticket/Update.html does not redirect to Display.html on submission.
It runs and then calls Display.html like any other mason component
call using $m->comp (equivalent to <& &>. Display.html then redirects to
itself if needed.

MandatoryOnTransaction uses Update.html/BeforeUpdate to break out of
calling Display.html if there was an error.

You would use the same callback.

If BeforeUpdate sets skip_update and pushes things into the
@$results_ref array ref then control will not be dispatched to
Display.html and instead Update.html will redisplay with a message at
the top for the user.

Simple code that demonstrates this not working, or a
MandatoryOnTransaction config where this does not work are needed to
continue this conversation.

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