[rt-users] New UX for RT: REST 2.0, json, and AngularJS vs Backbone.js

akos.torok at docca.hu akos.torok at docca.hu
Mon Mar 10 08:56:55 EDT 2014

Hi RT users and developers,

Finally we had a short list of MVCs: Backbone and Angular. We think both of
them OK for this job, and actualy we tend to chose http://angularjs.org/

We would welcome any comments, opinions, suggestions or anything.


On Thu, Mar 6, 2014 at 5:21 PM, <akos.torok at docca.hu> wrote:

> Hi All,
> This is some kind of request for comment. Please, feel free to give us
> advice, support, ideas. If you have similar effort, if you know any
> solution that makes this problems causeless, let us know please!
> Thanks,
> Ákos
> You can find this (and comment and contribure) here:
> http://requesttracker.wikia.com/wiki/RT_new_UX
> Goal in terms of real life:
> ==================
> Keep RT alive as a competitive system in 2014.
> We like RT, we have a lot of competency related to RT, but our clients
> require such UX as FBook, gmail, etc. They want
> http://en.wikipedia.org/wiki/Single-page_application
> Goal in terms of development:
> ======================
> We are going to develope a brand new user interface - in v1.0 just for the
> most popular pages. Our goals are:
> - server side: let us use RT as a stable, secure, safe, functuon rich
> server side system,
> - user side: "click as few as it possible", few page reload, simple,
> towards to single page app.
> User functions
> ==========
> We are going to create a limited functionality in v1.0:
> - login
> - Dashboards (including: home page)
> - One page Display.html: that means Display.html is combined with
> Update.htm and all the standard and custom fields user actions. User can do
> all the actions on the same web page without navigation away: user can see
> the history, add comment, edit fields. No transaction CFs supported in the
> v1.0.
> - Results (new ajax grid, table). I mean: user can filter, sort the rows,
> and maybe edit the results list's fields. Without clicking away from the
> page.
> - Create new ticket
> Architecture overview:
> ================
> Our architecture vision is so simple:
> RT <-> REST v2.0 <-> JSON <-> client's browser
> REST v2.0
> ========
> We are going to extend the REST API. We create new functions and replace
> the old ones, since we are going to use JSON.
> In client's browser
> =============
> We have no idea which framework or solution is the best, we never used any
> of them. Every help is appreciated.
> Thanks for any comment!
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