[rt-users] Looking for script to autoclose ticket

[john boris]

j.
Thanks. I will use that suggestion on reply. I am technically the only user
of my RT instance and the only replies really go to my users who send in
tickets via a form.

But I will try this out. I am a sub novice when it comes to perl code.


On Wed, Mar 12, 2014 at 12:24 PM, j.hubbard <jason.hubbard at circles.com>wrote:

> Try the below scrip applied directly to whatever queues you want Tickets
> immediately resolved on.  As for notifications that depends on how you have
> those scrips setup.  If the reply scrip is global you should change that to
> apply only to queues you want replies sent out for.
>
>
> Condition: On Create
> Action: User Defined
> Template: Blank
>
>
> Custom action preparation code:
>
> #--Begin Custom action preparation code--
>
>
> my $ticket = $self->TicketObj;
> $ticket->SetStatus("Resolved");
>
>
> #--End Custom action preparation code--
>
>
>
>
>
> --
> View this message in context:
> http://requesttracker.8502.n7.nabble.com/Looking-for-script-to-autoclose-ticket-tp56925p56926.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> --
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>



-- 
John J. Boris, Sr.
Online Services
www.onlinesvc.com
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