[rt-users] Looking for script to autoclose ticket
jborissr at gmail.com
Wed Mar 12 12:59:35 EDT 2014
Thanks. I will use that suggestion on reply. I am technically the only user
of my RT instance and the only replies really go to my users who send in
tickets via a form.
But I will try this out. I am a sub novice when it comes to perl code.
On Wed, Mar 12, 2014 at 12:24 PM, j.hubbard <jason.hubbard at circles.com>wrote:
> Try the below scrip applied directly to whatever queues you want Tickets
> immediately resolved on. As for notifications that depends on how you have
> those scrips setup. If the reply scrip is global you should change that to
> apply only to queues you want replies sent out for.
> Condition: On Create
> Action: User Defined
> Template: Blank
> Custom action preparation code:
> #--Begin Custom action preparation code--
> my $ticket = $self->TicketObj;
> #--End Custom action preparation code--
> View this message in context:
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> RT Training London, March 19-20 and Dallas May 20-21
John J. Boris, Sr.
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