[rt-users] Requestor Dashboard
falcone at bestpractical.com
Tue Mar 18 15:14:09 EDT 2014
On Tue, Mar 18, 2014 at 12:02:14PM -0400, Chris Ditri wrote:
> I'm new to RT. I have it installed on a Debian Squeeze system, and it seems to be working
> (I'm using 4.0.2 which is stable in Squeeze).
I didn't even know request-tracker4 was available in Squeeze.
When you come up to Wheezy, 4.0.19 is available in backports (and 4.2
is being tested).
> What I'm trying to do is set up a very simple interface for our end-users. When they log in,
> I want them to be presented with a dashboard that has a two frames: one the lets them open a
> ticket (which QuickCreate does), and one that shows them a list of tickets for which they
> were/are the requestor (so they can follow the progress of their open issues).
> The latter is what is causing me difficulty. I'm looking for functionality similar to "My
> Tickets", except I want to search on requestor, not on owner.
Use the Query Builder's Advanced option to create a search like this:
Requestor = '__CurrentUser__'
Edit as needed to add queues/status/other limits
Save it and stuff it into the default homepage.
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