[rt-users] Requestor Dashboard

Kevin Falcone falcone at bestpractical.com
Tue Mar 18 15:14:09 EDT 2014

On Tue, Mar 18, 2014 at 12:02:14PM -0400, Chris Ditri wrote:
>    I'm new to RT.  I have it installed on a Debian Squeeze system, and it seems to be working
>    (I'm using 4.0.2 which is stable in Squeeze).

I didn't even know request-tracker4 was available in Squeeze.
When you come up to Wheezy, 4.0.19 is available in backports (and 4.2
is being tested).

>    What I'm trying to do is set up a very simple interface for our end-users.  When they log in,
>    I want them to be presented with a dashboard that has a two frames:  one the lets them open a
>    ticket (which QuickCreate does), and one that shows them a list of tickets for which they
>    were/are the requestor (so they can follow the progress of their open issues).
>    The latter is what is causing me difficulty.  I'm looking for functionality similar to "My
>    Tickets", except I want to search on requestor, not on owner.

Use the Query Builder's Advanced option to create a search like this:
Requestor = '__CurrentUser__'
Edit as needed to add queues/status/other limits
Save it and stuff it into the default homepage.

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