[rt-users] Requestor Dashboard

Chris Ditri Cditri at experi-metal.com
Tue Mar 18 12:02:14 EDT 2014


I'm new to RT.  I have it installed on a Debian Squeeze system, and it seems to be working (I'm using 4.0.2 which is stable in Squeeze).

I have my RT setup to authenticate against AD.  My plan is that all technicians will have local accounts in RT, and all the end-users will fall-back to AD.  External Authentication seems to be working, so I think I'm well on my way in this regard.

What I'm trying to do is set up a very simple interface for our end-users.  When they log in, I want them to be presented with a dashboard that has a two frames:  one the lets them open a ticket (which QuickCreate does), and one that shows them a list of tickets for which they were/are the requestor (so they can follow the progress of their open issues).

The latter is what is causing me difficulty.  I'm looking for functionality similar to "My Tickets", except I want to search on requestor, not on owner.

I have been googling this for some time now (3 days), and I'm not finding any answers.  I think this is because there is so much out-dated information out there.

Can someone please point me in the right direction here?

Thank you.


Christopher Ditri
Manager, Information Systems
Experi-Metal Inc.
6385 Wall Street
Sterling Heights, MI 48312
Phone: (586) 977-7800
Fax: (586) 977-6981

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