[rt-users] My Reminders and Custom Lifecycle Statuses

jderossett jderossett at infifthgear.com
Wed Mar 19 16:29:02 EDT 2014

We are running version 4.2.2 and we are using a custom Lifecycle for all of
our queues. All of the statuses on the lifecycle are custom and we seem to
be having an issue with the "My Reminders" content on the dashboard. 

We are able to add reminders to tickets but they will not show up in the "My
Reminders" section of the dashboard. I think this is related to the status
because I created a reminder on a ticket in a queue with the default
Lifecycle and the reminder shows up as expected. 

I know there is a query that runs "My Reminders" but I cannot find where I
can change it, does anyone have any ideas? I could even use a custom search
if  I had the correct query.

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