[rt-users] Automatically Set "Let this user be granted rights"

Chris Ditri Cditri at experi-metal.com
Wed Mar 19 12:51:42 EDT 2014


I am using RT 4.0.2, which is stable in Debian Squeeze.

I have external auth set to authenticate against AD.  The problem I'm running into is that people who are logging in with AD accounts do not have the "Let this user be granted rights" box automatically checked, and therefore, they are not getting the permissions that I have set to the everyone group.

I have set up the everyone group as per the docs so that they should be able create tickets and to search for tickets for which they are the requestor.  As it stands right now, AD users login, and they cannot do either (can't do anything, really).

In order to check this box, an AD user must first login. We have many end-users working 24/7 on 5 different shifts, there is no way to coordinate this, so I really need the system to just allow an AD user to inherit the permissions of the everyone group upon first login.

How can this be achieved?

Thank you.


Christopher Ditri
Manager, Information Systems
Experi-Metal Inc.
6385 Wall Street
Sterling Heights, MI 48312
Phone: (586) 977-7800
Fax: (586) 977-6981

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