[rt-users] custom condition when requestor replies/comments to ticket

scott.dalzell scott.dalzell at aveva.com
Fri Mar 21 12:34:43 EDT 2014

I am looking to create a custom condition that will be triggered if the
requestor of a ticket replies or comments on the ticket after it has been

this is to be used on Several of our queues so the group responsable for the
queue can be notified to respond. 

This is important as the the members of the groups drop in and out of the
office so getting a notification would help them all be aware of updates on
tickets they may have to pick up 

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