[rt-users] RT::Extension::QuickUpdate install not working

Kevin Falcone falcone at bestpractical.com
Wed Mar 26 10:02:34 EDT 2014

On Fri, Mar 21, 2014 at 01:15:01PM +0100, Klavs Klavsen wrote:
> I'm trying to install RT::Extension::QuickUpdate on RT 4.0.4.
> I've got another plugin installed RT::Authen::ExternalAuth - which works
> fine.
> I've added RT::Extension::QuickUpdate to @plugins - and it is listed
> under tools configuration..

Show how you've added it to @Plugins (not @plugins) and the plugin
list from your config.

> It does not create any folder under
> /var/cache/request-tracker4/mason_data/obj/1972688873/ - where my other
> plugin has a folder..
> I have removed mason_data and let RT request it upon restart - just to
> be sure it was cleared.

Ensure that your /opt/rt4/share/html/Ticket/Elements/ShowSummary file
contains a RightColumnTop callback (or any local override of that
file).  It's possible you have a local customization blocking it.

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