[rt-users] How can I take a user's dashboard and making it the default for everyone

Landon Stewart lstewart at iweb.com
Wed Mar 26 14:33:07 EDT 2014


A staff member is creating a dashboard which we'd like to use as the
default for all other staff members.  I'd like to do this with the UI of
course since making changes to the actual database is never a good idea but
in an attempt to get familiar with how this might work under the hood,
after a cursory eyeballing, I can't even seem to find the saved searches in
the MySQL tables let alone the dashboard configuration.  I assume they are
some kind of Object but I don't know what to look for.

How can one either copy their dashboard to be the default for a group or
somehow allow them to create the default dashboard for the group by
temporarily elevating their privileges or something?

Unfortunately, like many I suppose, I've never become super familiar with
how the dashboards work. I've always just used the defaults and dabbled a
little but nothing serious.

Thanks for reading and any information you can offer.

Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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