[rt-users] Running scrips
Bryon Baker
bbaker at copesan.com
Thu Mar 27 11:19:56 EDT 2014
I have an update I figured out how to address my issue and thought I would let everyone know.
The code in the scrips that was updating the CF was in the Commit sub of the custom action. I move the code from that sub to the Prepare sub. I am not sure this is best practice for Request Tracker but all is working now.
Thanks for the input.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Tuesday, March 25, 2014 2:12 PM
To: RT Users (rt-users at lists.bestpractical.com)
Subject: Re: [rt-users] Running scrips
Is there a way to force a scrip to commit immediately? Or have the last scrip prepare after the commit has happened on all the other scrips?
When I watch the log I see commits happening after all scrips have been prepared.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Tuesday, March 25, 2014 1:35 PM
To: RT Users (rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>)
Subject: [rt-users] Running scrips
Need help figuring out how scrips fire.
I have the following scrips most scrips are custom actions and all work using the rt-crontool. The issue I am have is the last scrip depends on the previous scrip changing CF which seems to be the problem. Scrip "3A Retrieve Items from RapidTrax" depends on the previous scrips to change CF I have the "3A Retrieve Items from RapidTrax" outputting a debug log of what the CF are set to at start time and at that time they are all blank but if I open the ticket the fields have values and if I run the scrip using the rt-crontool after viewing the ticket then it will do the work needed.
I have set these scrips up using the normal mode and the batch mode and I have used custom actions and custom conditions. If was comparing this to a database it like the commit commands needs to be executed.
Is there a timer that I need to set to wait for?
Is there a commit command I need to use?
54<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54>
2A Update Custom Fields Emails from Scalert<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54>
On Create
Update CF for Scalert
Blank
Enabled
[Up] [Down]
83<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83>
2A Update Custom Fields for Big Lots<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83>
On Create
Update CF for BigLots
Blank
Enabled
[Up] [Down]
16<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16>
2A Update Custom Fields for Emails From Tjx<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16>
On Create
Update CF for Tjx
Blank
Enabled
[Up] [Down]
38<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38>
2A Update Custom Fields for Family Dollar<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38>
On Create
Update CF for SmsAssist
Blank
Enabled
[Up] [Down]
91<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91>
2A Update Custom Fields for Gnc<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91>
On Create
Update CF for GNC
Blank
Enabled
[Up] [Down]
17<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17>
2A Update Custom Fields for Home Depot<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17>
On Create
Update CF for RusComp
Blank
Enabled
[Up] [Down]
92<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92>
2A Update Custom Fields for Jack In The Box<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92>
On Create
Update CF for Corrigo
Blank
Enabled
[Up] [Down]
56<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56>
2A Update Custom Fields for Message from Spectrum<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56>
On Create
Update CF for Spectrum
Blank
Enabled
[Up] [Down]
94<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94>
2A Update Custom Fields for Nhaschools<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94>
On Create
Update CF for Nhaschools
Blank
Enabled
[Up] [Down]
93<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93>
2A Update Custom Fields for Party City<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93>
On Create
Update CF for fmpilot2
Blank
Enabled
[Up] [Down]
29<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29>
2A Update Custom Fields for Ross Dress For Less<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29>
On Create
Update CF for Ros
Blank
Enabled
[Up] [Down]
14<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14>
2A Update Custom Fields for Starbucks Corporation<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14>
On Create
Update CF for Starbucks
Blank
Enabled
[Up] [Down]
13<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13>
2A Update Custom Fields for Target Corporation<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13>
On Create
Update CF for Target
Blank
Enabled
[Up] [Down]
15<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15>
2A Update Custom Fields for Walgreens<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15>
On Create
Update CF for Cbre
Blank
Enabled
[Up] [Down]
100<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100>
2A Update CF for Service Change<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100>
On Create
Update CF for Service Change
Blank
Enabled
[Up] [Down]
40<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40>
3B Change Priority<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40>
On Create
User Defined
Blank
Enabled
[Up] [Down]
35<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35>
4A Assign Ticket on Create CSR.<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35>
On Create
User Defined
Blank
Enabled
[Up] [Down]
73<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73>
4B Change Queue when Assigned<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=73>
On Owner Change
User Defined
Blank
Enabled
[Up] [Down]
99<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99>
3A Retrieve Items from RapidTrax<http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=99>
On Create
Retrive RapidTrax Data
Blank
Enabled
[Up] [Down]
Bottom of Form
Thanks in advance for the help.
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker at copesan.com<mailto:cstephan at copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
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