[rt-users] Running scrips

Kevin Falcone falcone at bestpractical.com
Thu Mar 27 15:06:55 EDT 2014

On Thu, Mar 27, 2014 at 03:19:56PM +0000, Bryon Baker wrote:
>    The code in the scrips that was updating the CF was in the Commit sub of the custom action.  I
>    move the code from that sub to the Prepare sub.  I am not sure this is best practice for
>    Request Tracker but all is working now.

For the list archives, this is a really bad idea.
Code that runs in the Prepare section of a User Defined Scrip Action
will potentially be triggered when clicking Reply or Comment on a
ticket, or when visiting the People page of a ticket.  It depends on
what the Condition of this Scrip is, but it can be quite dangerous.

As another user suggested, Batch scrips are likely the solution you're

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