[rt-users] Upgrade from 4.2.1 to 4.2.3 - no more outgoing e-mails

Nicolas web at roosen.in
Mon May 5 14:05:40 EDT 2014

On Wed, 30 Apr 2014 13:56:46 -0400
Kevin Falcone <falcone at bestpractical.com> wrote:

> On Tue, Apr 29, 2014 at 06:32:41PM +0200, Web wrote:
> > The *only* problem I have now, is that no e-mail goes out from the
> > RT server. Nada.
> > 
> > I can create tickets by sending e-mails to the RT server, I can
> > browse the ticket through the web interface, I can reply, comment,
> > do whatever on tickets, but no e-mail are sent.
> > 
> > I've attached a debug file of a ticket reply action. All I see is
> > "No recipients found for deferred delivery on transaction".
> > So I guess that my problem lies around this message, but I have no
> > clue where to search next in order to solve this ...
> > 
> All this message means is that there were no users who had to be
> marked to send mail later.  It is not your problem.
> > Any hint would be appreciated :)
> If RT appears to be generating email (and it certainly does appear to
> be generating email) I would be reading mail logs.
> You can use the Message-ID fields in the logs to match up with your
> mail logs.

Hello, well the problem was that I had nothing in my mail logs. I was
using msmtp as a mta, with the msmtp-wrapper configuration from the
Wiki (http://requesttracker.wikia.com/wiki/Msmtp).

But for an unknown reason, since the upgrade of RT and some other parts
of the system (but not msmtp), the ¨communication¨ between RT and the
MTA wasn´t working anymore.

So eventually I installed nullmailer, and it works perfectly now.

Thank you for your answer anyway.

> -kevin


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