[rt-users] change default "create ticket" layout

Philippe Dhont Dhont.Philippe at vlaamsoogpunt.be
Tue May 6 09:41:10 EDT 2014

Is it possible to change the default "create ticket" layout (removing some fields like CC, subject and the "Describe the issue below:" fields) and only use custom fields ?
If so, how can I do it ?
Thanks, Philippe.

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