[rt-users] ticket # in email address?

Jeremy Mates jmates at uw.edu
Fri May 9 14:24:39 EDT 2014

* Josh Tackitt <tackittj at reed.edu>
> Is there any possibility of routing emails to an existing ticket by
> including the ticket # in the email address? Something like,
> "rt+12345 at reed.edu" that would treat emails sent to that address the same
> as if they included the rt ticket # in the subject.

Possibly via a milter or mail-alias-that-calls-procmail-or-suchlike that
would make the necessary extraction on the fooTTNUM at example.edu To address
and then update the Subject or whatnot of the message as necessary before
feeding the adjusted message off to RT?

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