[rt-users] Mail and set prio?

Emmanuel Lacour elacour at easter-eggs.com
Mon May 12 08:02:17 EDT 2014

On Mon, May 12, 2014 at 11:19:12AM +0000, Martin Petersson wrote:
>    Hello,
>    I wonder if there´s a way to set the priority in the mail when sending the
>    mail to RT? 

It depends on which condition should trigger the priority.

If you wan't to set the priority with a keyword in the body, use:

If you wan't to set the priority in a queue for every emails to this
queue, you may use the Priority field's in the queue configuration (see
alos: http://requesttracker.wikia.com/wiki/Priority).

Else you can write a custom scrip that allows to do anything in this
area ;)

Easter-eggs                              Spécialiste GNU/Linux
44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -   Fax: +33 (0) 1 43 35 00 76
mailto:elacour at easter-eggs.com  -   http://www.easter-eggs.com

More information about the rt-users mailing list