[rt-users] Mail and set prio?

Kevin Falcone falcone at bestpractical.com
Mon May 12 12:54:09 EDT 2014

On Mon, May 12, 2014 at 02:02:17PM +0200, Emmanuel Lacour wrote:
> On Mon, May 12, 2014 at 11:19:12AM +0000, Martin Petersson wrote:
> >    Hello,
> >    I wonder if there´s a way to set the priority in the mail when sending the
> >    mail to RT? 
> > 
> It depends on which condition should trigger the priority.
> If you wan't to set the priority with a keyword in the body, use:
> RT::Extension::CommandByMail.
> If you wan't to set the priority in a queue for every emails to this
> queue, you may use the Priority field's in the queue configuration (see
> alos: http://requesttracker.wikia.com/wiki/Priority).
> Else you can write a custom scrip that allows to do anything in this
> area ;)

There's also this extension

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