[rt-users] Mail and set prio?

[hmpetersson]

Hello and thank you for your answer.

Sorry for my ignorance but how do you mean add this in the mails body:
RT::Extension::CommandByMail
if i do that i end up with that in the RT case :)

And how do i install that extension?

I have succeeded to get RT-crontool run in crontab and escalate the priority
so the queue´s are fine but some of our customers need to set the priority
directly when they sending the mail for support.



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