[rt-users] Problem sending email from Reply

Mon May 19 08:55:34 EDT 2014

I turned on debug mode but that's way too much info to copy here. So I
changed it to 'info' mode. Below is the log.

I sent in a problem, RT got it. Then I (root user in RT) took it,
replied to it (error#1:email wasn't sent), created an Incident from the
report and finally launched an Investigation with a correspondent
(error#2:email wasn't sent).

Here is the log (if it helps better, I create a new one with debug mode):

root at rtir-virtual-machine:/home/rtir# service rtir-service start
root at rtir-virtual-machine:/home/rtir# Plack::Handler::Starlet: Accepting
connections at http://0:443/
[13526] [Mon May 19 11:11:45 2014] [info]:
<rt-4.0.18-13526-1400497904-1322.53-3-0 at cert-hungary.hu> #53/738 - Scrip
3 On Create Autoreply To Requestors
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13526] [Mon May 19 11:11:45 2014] [info]:
<rt-4.0.18-13526-1400497904-1322.53-3-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13526] [Mon May 19 11:11:45 2014] [info]:
<rt-4.0.18-13526-1400497904-1714.53-4-0 at cert-hungary.hu> #53/738 - Scrip
4 On Create Notify AdminCcs
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13526] [Mon May 19 11:11:45 2014] [info]:
<rt-4.0.18-13526-1400497904-1714.53-4-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13526] [Mon May 19 11:11:45 2014] [info]: Ticket 53 created in queue
'Incident Reports' by problem_sender at acme.com
(/opt/rt4/sbin/../lib/RT/Ticket.pm:694)
[13530] [Mon May 19 11:12:09 2014] [info]: Finished adding callbacks
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:212)
[13529] [Mon May 19 11:12:16 2014] [info]:
<rt-4.0.18-13529-1400497936-1293.53-2-0 at cert-hungary.hu> #53/742 - Scrip
2 On Owner Change Notify Owner
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13529] [Mon May 19 11:12:16 2014] [info]:
<rt-4.0.18-13529-1400497936-1293.53-2-0 at cert-hungary.hu> sent  To:
root at localhost (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:316)
[13531] [Mon May 19 11:12:18 2014] [info]: Finished adding callbacks
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:212)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-1073.53-5-0 at cert-hungary.hu> #53/745 - Scrip
5 On Correspond Notify AdminCcs
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-1073.53-5-0 at cert-hungary.hu> sent  To:
"AdminCc of cert-hungary.hu Ticket #53":; Bcc: rtir_test at cert-hungary.hu
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:316)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-1996.53-7-0 at cert-hungary.hu> #53/745 - Scrip
7 On Correspond Notify Other Recipients
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-1996.53-7-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-1507.53-6-0 at cert-hungary.hu> #53/745 - Scrip
6 On Correspond Notify Requestors and Ccs
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-1507.53-6-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-399.53-50-0 at cert-hungary.hu> #53/745 - Scrip
50 Response to Sender (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13534] [Mon May 19 11:12:41 2014] [info]:
<rt-4.0.18-13534-1400497961-399.53-50-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13535] [Mon May 19 11:12:42 2014] [critical]: RT Received mail
(<rt-4.0.18-13534-1400497961-1073.53-5-0 at cert-hungary.hu>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1855)
[13535] [Mon May 19 11:12:42 2014] [crit]: RT Bounce: [cert-hungary.hu
#53] Spam report: RT thinks this message may be a bounce
(/opt/rt4/sbin/../lib/RT/Interface/Email.pm:248)
[13535] [Mon May 19 11:12:42 2014] [error]: Could not record email:
Message Bounced (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[13533] [Mon May 19 11:12:42 2014] [info]: Finished adding callbacks
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:212)
[13527] [Mon May 19 11:13:20 2014] [info]:
<rt-4.0.18-13527-1400498000-407.54-3-0 at cert-hungary.hu> #54/753 - Scrip
3 On Create Autoreply To Requestors
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13527] [Mon May 19 11:13:20 2014] [info]:
<rt-4.0.18-13527-1400498000-407.54-3-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13527] [Mon May 19 11:13:20 2014] [info]:
<rt-4.0.18-13527-1400498000-1375.54-4-0 at cert-hungary.hu> #54/753 - Scrip
4 On Create Notify AdminCcs
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13527] [Mon May 19 11:13:20 2014] [info]:
<rt-4.0.18-13527-1400498000-1375.54-4-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13527] [Mon May 19 11:13:20 2014] [info]: Ticket 54 created in queue
'Incidents' by root (/opt/rt4/sbin/../lib/RT/Ticket.pm:694)
[13528] [Mon May 19 11:13:21 2014] [info]: Finished adding callbacks
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:212)
[13534] [Mon May 19 11:14:03 2014] [info]:
<rt-4.0.18-13534-1400498043-1233.55-3-0 at cert-hungary.hu> #55/760 - Scrip
3 On Create Autoreply To Requestors
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13534] [Mon May 19 11:14:03 2014] [info]:
<rt-4.0.18-13534-1400498043-1233.55-3-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13534] [Mon May 19 11:14:03 2014] [info]:
<rt-4.0.18-13534-1400498043-829.55-4-0 at cert-hungary.hu> #55/760 - Scrip
4 On Create Notify AdminCcs
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13534] [Mon May 19 11:14:03 2014] [info]:
<rt-4.0.18-13534-1400498043-829.55-4-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13534] [Mon May 19 11:14:03 2014] [info]:
<rt-4.0.18-13534-1400498043-17.55-49-0 at cert-hungary.hu> #55/760 - Scrip
49 On Create Notify Ccs (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
[13534] [Mon May 19 11:14:03 2014] [info]:
<rt-4.0.18-13534-1400498043-17.55-49-0 at cert-hungary.hu> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
[13534] [Mon May 19 11:14:03 2014] [info]: Ticket 55 created in queue
'Investigations' by root (/opt/rt4/sbin/../lib/RT/Ticket.pm:694)
[13535] [Mon May 19 11:14:04 2014] [info]: Finished adding callbacks
(/opt/rt4/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/MakeClicky/Default:212)

Tamas Szep
GovCERT-Hungary