[rt-users] Incoming email address

[Dominic Hargreaves]

On Mon, May 19, 2014 at 01:40:39PM +0000, Flynn, Peter wrote:
> I am setting up a test instance of rt as part of our investigation of a 
> replacement for our current helpdesk system.
> 
> So far it's up and running nicely on a virtual host under Apache, and 
> I've been adding some test users and queues.
> 
> I can't find any documentation on how best to set up the email 
> responder. There are descriptions of the variables in the docs, but 
> there doesn't seem to be any description of what the receiver email 
> address is or how/where to configure it. The server has sendmail 
> configured, but what address would a customer send a query to?

You need to set up some pipe aliases using rt-mailgate:

http://www.bestpractical.com/docs/rt/4.2/rt-mailgate.html

Cheers,
Dominic.

-- 
Dominic Hargreaves, Systems Development and Support Section
IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN
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