[rt-users] Unable to paste into Rich Text Editor since upgrading to RT 4.2.4
Kevin Falcone
falcone at bestpractical.com
Mon May 19 13:23:08 EDT 2014
On Fri, May 16, 2014 at 10:57:57PM +0000, Jan Kurianski wrote:
> Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only
> bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the
> problem is browser-wide.
Just tested with Google Chrome on a Mac 34.0.1847.137 and copy/paste
html or plain text into the rich text editor on new ticket creation
works fine.
I assume you're actually pasting some rich text from a word document,
which is important to the bug report, and not just random plain text.
-kevin
> 1. Ensure your configuration has the Rich Text Editor enabled.
> 2. Reply to any ticket (or compose a new ticket).
> 3. Click on the text editor to give it focus.
> 4. Paste, using keyboard shortcut.
> What happens:
> Nothing.
> What is expected:
> Text from the clipboard appears in the editor.
> Chrome shows the following errors in the console (where [1]https://redacted/rt is the root of
> my RT site):
> GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not
> Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325
> Uncaught TypeError: undefined is not a function
> squished-884af658b44cdd5c585766ea0a0518ba.js:4040
> The dynamic GET originates from this file (when un-squished):
> /opt/rt4/share/static/RichText/ckeditor.js
> CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js")
> A hacky patch that solves the problem for me:
> /opt/rt4/share/static/RichText/config.js
> 47a48,50
> >
> > // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT
> root directory.
> > config.pasteFromWordCleanupFile =
> '../static/RichText/plugins/pastefromword/filter/default.js';
> Cheers,
> Jan
>
> References
>
> Visible links
> 1. https://redacted/rt
> --
> RT Training - Dallas May 20-21
> http://bestpractical.com/training
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