[rt-users] Unable to paste into Rich Text Editor since upgrading to RT 4.2.4

Kevin Falcone falcone at bestpractical.com
Mon May 19 13:23:08 EDT 2014

On Fri, May 16, 2014 at 10:57:57PM +0000, Jan Kurianski wrote:
>    Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor.  Only
>    bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the
>    problem is browser-wide.

Just tested with Google Chrome on a Mac 34.0.1847.137 and copy/paste
html or plain text into the rich text editor on new ticket creation
works fine.

I assume you're actually pasting some rich text from a word document,
which is important to the bug report, and not just random plain text.


>    1. Ensure your configuration has the Rich Text Editor enabled.
>    2. Reply to any ticket (or compose a new ticket).
>    3. Click on the text editor to give it focus.
>    4. Paste, using keyboard shortcut.
>    What happens:
>    Nothing.
>    What is expected:
>    Text from the clipboard appears in the editor.
>    Chrome shows the following errors in the console (where [1]https://redacted/rt is the root of
>    my RT site):
>       GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not
>    Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325
>       Uncaught TypeError: undefined is not a function
>    squished-884af658b44cdd5c585766ea0a0518ba.js:4040
>    The dynamic GET originates from this file (when un-squished):
>    /opt/rt4/share/static/RichText/ckeditor.js
>    CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js")
>    A hacky patch that solves the problem for me:
>    /opt/rt4/share/static/RichText/config.js
>    47a48,50
>    >
>    > // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT
>    root directory.
>    > config.pasteFromWordCleanupFile =
>    '../static/RichText/plugins/pastefromword/filter/default.js';
>    Cheers,
>    Jan
> References
>    Visible links
>    1. https://redacted/rt

> -- 
> RT Training - Dallas May 20-21
> http://bestpractical.com/training
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