[rt-users] Perl broken?

Sears, Mark Mark.Sears at GDIT.com
Tue May 20 13:13:57 EDT 2014 

Ok the issue is this is above my head as I am not a programmer.  How would I do this?

Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png at 01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears at gdit.com<mailto:mark.sears at gdit.com>
www.gdit.com<http://www.gdit.com/>

From: lenjaffe at gmail.com [mailto:lenjaffe at gmail.com] On Behalf Of Len Jaffe
Sent: Tuesday, May 20, 2014 1:12 PM
To: Sears, Mark
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Perl broken?

Right. So as some point, as close to the place that tries to include that Rule.pm file, I'd add something similar to::

$RT::Logger->info ( Data::Dumper->Dump([\@INC, \%INC], [qw/inc_path inc_hash]));


As far as I know, we're still trying to figure out why the existing include paths are not finding your expected version of DateTime::*

Len.




On Tue, May 20, 2014 at 11:55 AM, Sears, Mark <Mark.Sears at gdit.com<mailto:Mark.Sears at gdit.com>> wrote:
It is actually Rule.pm (sorry for the lower case).  I’m not sure what you mean by “interject some logging code into the logic flow”
I have root access to the systems RT runs on via putty ssh.


Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png at 01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062<tel:%28407%29%20541-4062>
fax: (407) 380-3823<tel:%28407%29%20380-3823>
mark.sears at gdit.com<mailto:mark.sears at gdit.com>
www.gdit.com<http://www.gdit.com/>

From: lenjaffe at gmail.com<mailto:lenjaffe at gmail.com> [mailto:lenjaffe at gmail.com<mailto:lenjaffe at gmail.com>] On Behalf Of Len Jaffe
Sent: Tuesday, May 20, 2014 10:56 AM

To: Sears, Mark
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Perl broken?

Looks reasonable on its face.
If it really is 'rule.pm<http://rule.pm>' instead of 'Rule.pm' that that's probably one of your problems, as the file names are case sensitive on Unix.

Do you have a way to interject some logging code into the logic flow?
Because it's important to know the state of the interpreter... @INC, %INC, etc.  If we insert a couple of calls that dump some of the variables to the RT log, it could be helpful.

Len.

On Tue, May 20, 2014 at 8:51 AM, Sears, Mark <Mark.Sears at gdit.com<mailto:Mark.Sears at gdit.com>> wrote:
Ok –r—r—r—is the permission for the rule.pm<http://rule.pm> file and root owns it and the entire directory
drwxr-xr-x is the permission of the top level perl directory and owner by root.
Are these permissions correct?

Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png at 01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062<tel:%28407%29%20541-4062>
fax: (407) 380-3823<tel:%28407%29%20380-3823>
mark.sears at gdit.com<mailto:mark.sears at gdit.com>
www.gdit.com<http://www.gdit.com/>

From: lenjaffe at gmail.com<mailto:lenjaffe at gmail.com> [mailto:lenjaffe at gmail.com<mailto:lenjaffe at gmail.com>] On Behalf Of Len Jaffe
Sent: Monday, May 19, 2014 4:12 PM

To: Sears, Mark
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Perl broken?

Perl has an @INC array which lists all of the directories that Perl will look in when searching for modules.
It also has %INC which is a hash of modules, and the file paths they were loaded from.

But Perl listed it's include path for you. You included it in a previous email.  look through that list and see
if any of the entries are the prefix of either of the two place you found OlsonDB/Rule.pm.

But also listen to Kevin, restart apache/fcgi and check the ownership and file permissions of
/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB/Rule.pm and it's directory components.

If it's on the path, then it will be file permissions, ownership etc.  Easy enough to rectify.
Otherwise you have to question why it installed in a place in which Perl isn't looking.  But /usr/lib/perl5 is the default place that perl looks.

Len.




On Mon, May 19, 2014 at 3:30 PM, Sears, Mark <Mark.Sears at gdit.com<mailto:Mark.Sears at gdit.com>> wrote:
Not sure what you mean by see if that's in the @INC array

Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png at 01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062<tel:%28407%29%20541-4062>
fax: (407) 380-3823<tel:%28407%29%20380-3823>
mark.sears at gdit.com<mailto:mark.sears at gdit.com>
www.gdit.com<http://www.gdit.com/>

From: lenjaffe at gmail.com<mailto:lenjaffe at gmail.com> [mailto:lenjaffe at gmail.com<mailto:lenjaffe at gmail.com>] On Behalf Of Len Jaffe
Sent: Monday, May 19, 2014 3:09 PM

To: Sears, Mark
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Perl broken?

Now use locate or find to figure out where OlsonDB/Rule.pm lives, and see if that's in the @INC array.

On Mon, May 19, 2014 at 2:24 PM, Sears, Mark <Mark.Sears at gdit.com<mailto:Mark.Sears at gdit.com>> wrote:
Here is the full error:

Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone: Can't locate DateTime/TimeZone/OlsonDB/Rule.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm line 8, line 1662. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm line 8, line 1662. Compilation failed in require at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16, line 1662. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16, line 1662. Compilation failed in require at (eval 2195) line 3, line 1662. Stack: [/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone.pm:88] [/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/DateTime.pm:1958] [/opt/rt3/share/html/Elements/SelectTimezone:60] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:440] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1127] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1060] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1239] [/opt/rt3/share/html/User/Prefs.html:83] [/opt/rt3/share/html/Widgets/TitleBox:51] [/opt/rt3/share/html/User/Prefs.html:86] [/opt/rt3/bin/../lib/RT/Interface/Web.pm:320] [/opt/rt3/bin/../lib/RT/Interface/Web.pm:224] [/opt/rt3/share/html/autohandler:53]

Thanks,
Mark Sears – CISSP-M.S. IA
Principal Information Security Analyst
[cid:image001.png at 01CE728F.61780B30]

12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062<tel:%28407%29%20541-4062>
fax: (407) 380-3823<tel:%28407%29%20380-3823>
mark.sears at gdit.com<mailto:mark.sears at gdit.com>
www.gdit.com<http://www.gdit.com/>

From: lenjaffe at gmail.com<mailto:lenjaffe at gmail.com> [mailto:lenjaffe at gmail.com<mailto:lenjaffe at gmail.com>] On Behalf Of Len Jaffe
Sent: Monday, May 19, 2014 2:17 PM
To: Sears, Mark
Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>

Subject: Re: [rt-users] Perl broken?

You left out the best bits. The bits where Perl told you what the INC array looks like, and probably where in the code the call was being made.  So you could use that info to determine where on your file system the DateTime modules live, that the OlsonRule files are there, and why they're not on Perl's @INC path, because that is what the eror message is saying.

Len.

On Mon, May 19, 2014 at 1:45 PM, Sears, Mark <Mark.Sears at gdit.com<mailto:Mark.Sears at gdit.com>> wrote:
Sorry I am running V 3.8.7...and I realize it is not officially supported.  Thought I would see if anyone had run into this error before.  I did, as you suggested already, and installed the DateTime::TimeZone from cpan but still get the error.


Thanks,
Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst

12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062<tel:%28407%29%20541-4062>
fax: (407) 380-3823<tel:%28407%29%20380-3823>
mark.sears at gdit.com<mailto:mark.sears at gdit.com>
www.gdit.com<http://www.gdit.com>


-----Original Message-----
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Kevin Falcone
Sent: Monday, May 19, 2014 1:40 PM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Perl broken?

On Mon, May 19, 2014 at 01:07:41PM +0000, Sears, Mark wrote:
>    I am receiving the following error when I go into Preferences>About me:
>    Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone:Can't locate
>    DateTime/TimeZone/OlsonDB/Rule.pm in...
>
>    Also mentions issue with TimeZone::Africa::Abidjan.
>
>    I have run fix deps; test deps; rt-test-deps script and from cpan>
> installed TimeZone module

You forgot to mention your RT version, but since you have /opt/rt3 in your error patch, I'll mention that no release of RT3 is currently supported.

RT can optionally use DateTime::TimeZone if installed (it's not a required dependency of RT) but something must be wrong in your older version of RT.  You likely need to install DateTime::TimeZone from cpan

-kevin
--
RT Training - Dallas May 20-21
http://bestpractical.com/training



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