[rt-users] Why are Asset #'s so naked?

Kevin Falcone falcone at bestpractical.com
Thu May 22 16:29:50 EDT 2014

On Sun, May 18, 2014 at 11:47:43PM -0400, Al Joslin wrote:
>       Why in the world am I required to know an Asset's Number in
>       order to use/link it ? Why are there no searching options that
>       result in linkage ? Why do I have to find the Asset, write it's
>       number on a sticky note and then go to another screen where I
>       then enter that number ? I would love to get the FindAsset
>       portlet into the Ticket/Create.html -- but there seems to be no
>       option for that in the RT_Config.

I believe most people using it are navigating to the Asset and then
using Action -> Create linked ticket.

I suspect you also want to set AssetQueues

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