[rt-users] Need help with upgrade

Kevin Falcone falcone at bestpractical.com
Thu May 22 16:31:53 EDT 2014

On Wed, May 21, 2014 at 07:22:50PM +0000, Sears, Mark wrote:
>    I have recently taken on managing the RT system.  It is currently "housed" on (2) systems - a
>    back end and a front end server.  I am not sure why the need for 2 systems to host the RT
>    instance - can anyone explain?  So, I want to upgrade from 3.8.7 to the latest 4.2.4.  I get
>    the instructions and understand the upgrade process but am kind of stumped where to do the
>    upgrade (ie on front end or back end).  I believe the "back end" is the database for the RT
>    system.

You don't say what lives on what, but normally people split the system
to put the database on the backend and apache on the frontend.  This
means that RT's code will live on the front end and you install and
configure RT on your new frontend.

Specifics will of course vary by site.

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