[rt-users] Need help with upgrade

Sears, Mark Mark.Sears at GDIT.com
Wed May 21 15:22:50 EDT 2014

I have recently taken on managing the RT system.  It is currently "housed" on (2) systems - a back end and a front end server.  I am not sure why the need for 2 systems to host the RT instance - can anyone explain?  So, I want to upgrade from 3.8.7 to the latest 4.2.4.  I get the instructions and understand the upgrade process but am kind of stumped where to do the upgrade (ie on front end or back end).  I believe the "back end" is the database for the RT system.

Any guidance would be appreciated

Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst
 [cid:image001.png at 01CE728F.61780B30]
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823
mark.sears at gdit.com<mailto:mark.sears at gdit.com>

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