[rt-users] [rt-announce] RT 4.2.4 released

[Gerald Vogt]

Does anyone have an idea what caused this and how to fix it?

-Gerald

On 15.05.14 07:10, Gerald Vogt wrote:
> On 14.05.2014 22:03, Alex Vandiver wrote:
>> On 05/14/2014 02:36 AM, Gerald Vogt wrote:
>>> I have upgraded from 4.2.3 to 4.2.4 and after the upgrade users only
>>> see an empty rt at a glace page after log in.
>>
>> Have you customized your homepage from the global default?  Did all
> 
> I have changed the global RT at a glance, if that's what you mean by
> "home page".
> 
>> users have this problem?  Was there anything in the error logs when
> 
> I can't tell about other users but I saw it with my account and the root
> account.
> 
>> users logged in?
> 
> apache error logs look normal.
> 
>>> If I check the rt at a glance settings in the "Logged in" menu I can
>>> see that everything has been cleared out. It was O.K. in 4.2.3.
>>
>> By this, I presume you mean /Prefs/MyRT.html ?  Did it offer the
> 
> Exactly.
> 
>> expected list under "Available"?
> 
> Yes. Everything is in the "Available" list and I am able to reconfigure
> the page or even do a "Reset to default" and it gets populated with the
> normal entries. After I save the "RT at a glance" page is back to normal
> again..
> 
>> Can you navigate to Admin → Tools → System Configuration and show the
>> value of "HomepageSettings" found under "Global attributes"?
> 
> HomepageSettings {
>           'body' => [
>                       {
>                         'name' => 'My Tickets',
>                         'type' => 'system'
>                       },
>                       {
>                         'name' => 'Unowned Tickets',
>                         'type' => 'system'
>                       },
>                       {
>                         'name' => 'Tickets I have created',
>                         'type' => 'system'
>                       },
>                       {
>                         'name' => 'QuickCreate',
>                         'type' => 'component'
>                       }
>                     ],
>           'sidebar' => [
>                          {
>                            'name' => 'MyReminders',
>                            'type' => 'component'
>                          },
>                          {
>                            'name' => 'Quicksearch',
>                            'type' => 'component'
>                          },
>                          {
>                            'name' => 'RefreshHomepage',
>                            'type' => 'component'
>                          }
>                        ]
>         }
> 
> 
> 
> -Gerald
>