[rt-users] send the whole email as HTML, not just the template?

Florin Andrei florin at andrei.myip.org
Fri May 23 20:24:45 EDT 2014

Testing 4.2.4, the display of HTML messages in the web UI is fantastic, 
thank you. I've also run "switch-templates-to html" which has converted 
all my templates.

But here's the thing: When I create a new ticket via email, I get the 
new ticket notification using the HTML template - however, the message 
itself is stripped to plaintext. I'm testing with HTML formatted 
messages, containing bold text, large text, monospace text, inline 
images, and all that stuff is displayed just fine in the web UI, but the 
new ticket notifications and the AdminCc notifications still show the 
message itself stripped to plain text (even though the template is now 

Is there any thing I could do about it? Is this a setting somewhere that 
I could change?

Florin Andrei

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