[rt-users] send the whole email as HTML, not just the template?

Kevin Falcone falcone at bestpractical.com
Wed May 28 13:38:43 EDT 2014

On Fri, May 23, 2014 at 05:24:45PM -0700, Florin Andrei wrote:
> But here's the thing: When I create a new ticket via email, I get the 
> new ticket notification using the HTML template - however, the message 
> itself is stripped to plaintext. I'm testing with HTML formatted 
> messages, containing bold text, large text, monospace text, inline 
> images, and all that stuff is displayed just fine in the web UI, but the 
> new ticket notifications and the AdminCc notifications still show the 
> message itself stripped to plain text (even though the template is now 
> HTML).
> Is there any thing I could do about it? Is this a setting somewhere that 
> I could change?

This sounds like you're not actually using HTML templates in the
outgoing email.

Show your Scrips configuration and the headers of a generated email.

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