[rt-users] Custom ticket update page not submiting values

[andkulb]

Hello, 

I'm trying to do a ticket feedback page in SelfService, for user to evaluate
the response to the ticket. I took a Update.html code from SelfService/ and
changed it to display only the fields that I need. But after clicking the
submit button, values of the customfield does not change, I get the
Display.html view, but the URL is lef the same: Feedback.html. Logs also
don't show any activity, like nothing was happening. 

How to submit my data so it would update the ticket fields? 


Here I create a form with 2 customfiels and comment box.

<& /SelfService/Elements/Header, 
    Title =>loc('Leave feedback for ticket #[_1]', $Ticket->id) 
&> 

<form action="Feedback.html" method="post" enctype="multipart/form-data"
name="TicketUpdate">
    <input type="hidden" class="hidden"
name="Token" value="<% $ARGS{'Token'} %>" /> 
    <input type="hidden" class="hidden"
name="id" value="<%$Ticket->Id%>" /> 
    <input type="hidden" class="hidden" name="UpdateType" value="response"
/>
                        <& /Elements/ListActions, actions => \@results &> 
        % while ( my $CustomField = $CustomFields->Next ) { 
%   if(exists($FeedbackCFs->{$CustomField->Id})) { 
%   my @add = (NamePrefix => 'Bulk-Add-CustomField-', CustomField =>
$CustomField, Rows => 5, 
%       Multiple => ($CustomField->MaxValues ==1 ? 0 : 1) , Cols => 25, 
%       Default => $ARGS{"Add-CustomField-$CustomField->Id-Values"} ||
$ARGS{"Add-CustomField-$CustomField->Id-Value"}, ); 
% 
%   my $Values = $Ticket->CustomFieldValues( $CustomField->Id ); 
%   my $count = $Values->Count; 

        <tr id="CF-<%$CustomField->id%>-ShowRow"> 
            <input type="hidden" class="hidden" 
               
name="Object-RT::Ticket-<%$Ticket->Id%>-CustomField-<%$CustomField->Id%>-Values-Magic"
value="1"> 
                        % } 
% } 
%} 
% if($showComment) { 
                %} 
<% $CustomField->Name %>:	%   if($count == 0) { 
%       if ($CustomField->Type eq 'Select') { 
            <& /Elements/EditCustomFieldSelect, @add &> 
%       } elsif ($CustomField->Type eq 'Combobox') { 
            <& /Elements/EditCustomFieldCombobox, @add &> 
%       } elsif ($CustomField->Type eq 'Freeform') { 
            <& /Elements/EditCustomFieldFreeform, @add &> 
%       } elsif ($CustomField->Type eq 'Text') { 
            <& /Elements/EditCustomFieldText, @add &> 
%       } elsif ($CustomField->Type eq 'Date') { 
            <& /Elements/EditCustomFieldDate, @add, Default => undef &> 
%       } elsif ($CustomField->Type eq 'DateTime') { 
            % # Pass datemanip format to prevent another tz date conversion 
            <& /Elements/EditCustomFieldDateTime, @add, Default => undef,
Format => 'datemanip' &> 
%       } 
%   } else { 
%       $showComment = 0; 
%       unless ( $count ) { 
            <&|/l&>(no value)</&>
%   } elsif ( $count == 1 ) { 
%       $print_value->( $CustomField, $Values->First ); 
%   } else { 
        <ul>
%       while ( my $Value = $Values->Next ) { 
            <li>
%               $print_value->( $CustomField, $Value ); 
            </li>
%       } 
        </ul>
%   } 
   
Komentaras:	        <& /Elements/MessageBox, Name=>"UpdateContent",
IncludeSignature => 1, %ARGS &> 
   
        <& /Elements/Submit, Label => loc('Submit feedback'), Name =>
'SubmitTicket', id => 'SubmitTicket' &> 
   
</form>
<& /Elements/ShowHistory, Object => $Ticket, ShowHeaders =>
$ARGS{'ShowHeaders'}, DownloadableHeaders => 0 &> 


Here I check for a submit button click and some do some validation.
if ( exists $ARGS{SubmitTicket} ) { 
    my $kokybe = $ARGS{'Bulk-Add-CustomField-102-Values'}; 

    if($kokybe && $kokybe =~ /Puikiai/) { 
        $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket,
ARGSRef => \%ARGS); 
        return $m->comp('Display.html', TicketObj => $Ticket, %ARGS); 
    } elsif($kokybe) { 
        my $atsiliepimas = $ARGS{'Bulk-Add-CustomField-103-Value'}; 
        if($atsiliepimas && $atsiliepimas =~ /Kita/) { 
            my $komentaras = $ARGS{'UpdateContent'}; 
            if($komentaras) { 
                $m->callback(CallbackName => 'BeforeDisplay', Ticket =>
\$Ticket, ARGSRef => \%ARGS); 
                return $m->comp('Display.html', TicketObj => $Ticket,
%ARGS); 
            } else { 
                push @results, loc('Fill the field "Komentaras" with your
comment'); 
            } 
        } elsif($atsiliepimas) { 
            $m->callback(CallbackName => 'BeforeDisplay', Ticket =>
\$Ticket, ARGSRef => \%ARGS); 
            return $m->comp('Display.html', TicketObj => $Ticket, %ARGS); 
        } else { 
            push @results, loc('Choose appropriate value for
"Atsiliepimas"'); 
        } 
    } 
} 




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