[rt-users] RT Mailgate question

Kevin Falcone falcone at bestpractical.com
Wed May 28 13:34:18 EDT 2014

On Sun, May 25, 2014 at 08:02:24PM -0700, Jeevan wrote:
> When I first started working on Request Tracker, the concept was simple
> cause I was working in a local environment where a mail message would be
> sent directly to a predefined RT queue e.g. queue1 at rt.example.com or just
> queue1. However, now I want to do something like this in which a ticket is
> created by sending an email to a Gmail account, the RT-Mailgate reads the
> account and creates the ticket. I am using Sendmail and relaying everything
> to a mailserver located within my network. Any thoughts or insights would be
> much appreciated. Please and thank you!

rt-mailgate does not do pop or imap or any other mail client
protocols.  You set up fetchmail or getmail or any of the other mail
client systems and have them pipe mail to rt-mailgate.

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