[rt-users] Resending tickets due to sendmail failure.

Kevin Falcone falcone at bestpractical.com
Wed May 28 13:43:07 EDT 2014

On Mon, May 26, 2014 at 02:42:37PM -0300, Robson Eisinger wrote:
>    The error message on our logs was:
>    May 16 20:19:57 XXXXXX RT: <rt-3.8.XXXX at XXXX>: Could not send mail.
>    (/usr/local/lib/perl5/site_perl/5.12/RT/Interface/Email.pm:563)
>    Anyway, that problem is solved but i got another one in my hands, I need to resend all the
>    messages that failed to be sent. So, my question: It is possible to search (or identify) all
>    messages that had this error ans somehow resend them or at least resend all messages from last
>    week? Or RT do that "automagically"?

There's no easy way to do this.

You could rerun on transactions/tickets updated in the timeframe using
rt-crontool but it wants to run on either the first transaction, last
transaction or all transaction, so you'd have to have a bunch of other
clever code to notice and not send dupes.

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