[rt-users] Different template according to requestor email address

andkulb andrius.kulbis at gmail.com
Fri May 30 03:59:48 EDT 2014


There are tickets coming from internal users (@interal.aa) and from external
users (@gmail.com, @yahoo.com, etc).
I want to send different king of template according to requestor address.

Subject: {$Ticket->Subject}
Content-Type: text/html
     if($Ticket->RequestorAddresses =~ /@internal.aa/) {
         "You are internal"
     } else {
        "You are external"

Everything works fine if there are only one requestor (aaa at internal.aa or
aaa at google.com), but if there are situation like this (aaa at internal.aa,
aaa at gmail.com) both, the gmail.com and internal.aa mails get message saying
"You are internal". 

How can I separate these to get different messages according to their email

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