[rt-users] RT 4.2.3 - Charting - Group By Ticket ID

Kevin Falcone falcone at bestpractical.com
Fri May 30 12:05:26 EDT 2014

On Thu, May 29, 2014 at 04:22:39PM -0700, sinical wrote:
> Hi List (Sorry if this is a doubleup I cant seem to post even though I am
> subscribed),
>   Trying to make a performance report where the x-axis value is the Ticket
> ID so we can see if a job was done on time (Due Date set via the SLA
> Extension)
>   However I couldn't select this as an option in the group by field.
> and am able to use id as an x-axis value and I can generate all the graphs
> we wanted. However is this the proper way to do this or is there a better
> way to get this functionality that will survive through upgrades?

To get something that will survive via upgrades, you want to use a
_Local.pm overlay.  However, if you think this is a genuinely useful
enhancement to the charting features of RT 4.2, send a patch,
preferably with some screenshots showing what you're doing with it.

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