[rt-users] Any way to turn subscription email into a .html document?

Wed Nov 5 02:36:29 EST 2014

Am 04.11.2014 um 22:49 schrieb Duncan Napier:
> 
> ----- Original Message -----
>> I have created some RT Subscriptions, but I was wondering if there is an easy
>> way to convert the subscription content into a HTML document?
>>
>> The emailed subscription appears as a very nicely formatted HTML/ajax email
>> in my Zimbra mail system, but I would prefer it be posted as a HTML document
>> that people could access. Could the email (with MIME-encapsulated attachment
>> - I believe) output be piped to a file and turned into a HTML document?  I
>> am running RT 4.0.8 on CentOS 6.4 (final).
> 
> Just in case anyone is interested, I managed to do this. Here is how it was done:
> 
> 1) Create a subscription as a saved search, eg "Search 1". 
> 
> 2) Create an alias/es or a user account/s each with the only purpose is receiving email subscriptions (eg rt-mail-search1 at myserver.com).
> 
> 3) Set up the account "rt-mail-search1 at myserver.com" to receive the subscription email from "Search1".
> 
> 4) Set up a time/day for the RT subscription as frequently as you need using the Subscription management page and crontab
> 
> 5) Set up a shell script to run through crontab shortly after the subscription email is delivered as follows:
> 
> # write the contents of the mailbox to a file called "subscribe" (or whatever you choose). 
> # You will have to locate the mail directory for your system. 
> # For example in POSTFIX it may be ~rt-mail-search1/Maildir/new/, in Sendmail it may be /var/mail/rt-mail-search1 and so on
> 
> /bin/cat Maildir/new/* > subscription
> 
> # Strip out everything between "<!DOCTYPE html>" and "<div>" (inclusive) 
> # and write it to a .html file (called "search1-listing.html") - the email is a HTML-formatted text document
> 
> /bin/sed -n '/<!DOCTYPE html>/,/<div>/ p' subscription > search1-listing.html
> 
> # Copy the extracted text to the share/html directory of your server
> 
> /bin/cp search1-listing.html $rt_home/share/html
> 
> # Fix permissions so it is readable
> /bin/chown apache:apache $rt_home/share/html/search1-listing.html
> 
> # Delete the email in the mailbox to await the next subscription email
> 
> /bin/rm ~rt-mail-search1/Maildir/new/*
> 
> # Clear the mason cache as is required for the rt shared folder
> 
> /bin/rm -rf $rt_home/var/mason_data/obj/*
> 
> # Your subscription is now readable to all non-admin or external users with authentication privileges
> 
> http://www.myserver.com/SelfService/search1-listing.html
> 

What do you exactly mean by "subscription email"?
Reading all above I would assume that you don't use RT Dashboards, but
thats exactly what you want:
* you can display them within the RT Webinterface
* you can send them as e-mail

Here is the documentation:
http://www.bestpractical.com/docs/rt/4.2/dashboards.html
While the documentation is for RT 4.2, dashboards are also available in
RT 4.0 without the DashboardInMenu function.

Chris