[rt-users] e-mail encoding problem with the Autoreply template

Nikola Hordez nikola.hordez at nettvplus.org
Wed Nov 5 06:27:17 EST 2014


Thank you Alex for a quick reply,
I just chacked the version installed of DBD::Pg on my server and it is
 2.19.3-2
(installed from Ubuntu repositories, package name libdbd-pg-perl).
Can you tell me how to proceed with this? Should I install newest RT4 with
the newest DBD::Pg, or is there another solution?


*Nikola Hordez*
S Y S T E M  A D M I N I S T R A T O R
M  +381 60 646 00 15     T  +381 11 400 18 76
nikola.hordez at nettvplus.org
Kumodraška 241, 11000 Beograd, Srbija

www.nettvplus.com

On Fri, Oct 31, 2014 at 10:25 PM, Alex Vandiver <alexmv at bestpractical.com>
wrote:

> On 10/31/2014 02:05 PM, Nikola Hordez wrote:
> > Hi,
> >
> > I have a problem with the encoding on Request Tracker 4.0.19 on Ubuntu
> > 14.04.
> > I recently migrated from mysql to postgreSQL with the RTmysqltoPg script.
>
> I suspect that may be the cause of your problem.
>
> Regardless, check the version of DBD::Pg installed.  If you have 3.3.0
> or higher installed, you need to run RT 4.0.22.  Versions of RT prior to
> 4.0.22 could cause encoding problems.
>  - Alex
>
>
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