[rt-users] Custom Ticket Display

Jon Witts jwitts at queenmargarets.com
Wed Nov 5 07:41:01 EST 2014

Hello list,

I am setting up a queue for our premise and estate department and they have requested the ability to print off a ticket so that it can be handed to the tradesman who will be handling the job. The issue is that they only want a certain subset of the ticket metadata to be displayed and only really need the ticket comments and correspondences showing, not the system notifications.

I have been reading around the wiki and the web and I think that a custom callback: http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks might be what I need, but I am left with a few questions after reading that documentation:

1.) I would like this ticket display to be an additional type of display, not a replacement for the existing Display.html. Is this possible with custom callbacks?
2.) I would also like to be able to include a link to this custom display in the tickets action menu. Again is this possible, and if so how would I go about doing it?

Many thanks for any pointers!



Jon Witts
Director of Digital Strategy
Queen Margaret's School
Escrick Park
York YO19 6EU

Telephone: 01904 727600
Fax: 01904 728150

Website: www.queenmargarets.com 

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