[rt-users] RT not sending outgoing emails

Livy Li livy at fhsu.edu
Fri Nov 7 15:29:37 EST 2014


Thanks Darin for your reply, but I'm not running anything in chroot.  :(

Livy


On Fri, Nov 7, 2014 at 2:10 PM, Darin Perusich <darin at darins.net> wrote:

> Are you running postfix in a chroot? If so perhaps the chroot needs to
> be updated.
> --
> Later,
> Darin
>
>
> On Fri, Nov 7, 2014 at 1:48 PM,  <livy at fhsu.edu> wrote:
> > Hello All,
> >
> > I'm having a weird problem where RT can't send out going emails.  I'm
> using
> > Postfix and running sendmail command from the shell works fine, just
> > whenever a new ticket gets created or a comment was added, RT is not
> able to
> > send outgoing emails.
> >
> > On the web interface, it says:
> > The RT System itself - Sending the previous mail has failed. Please
> contact
> > your admin, they can find more details in the logs.
> >
> > In syslogs, the following error is thrown:
> > Nov  7 09:04:30 *** postfix/sendmail[30696]: fatal: file
> > /etc/postfix/main.cf: parameter setgid_group: unknown group name:
> postdrop
> >
> > At first I thought a misconfigured postfix is causing the problem, but
> again
> > I can run sendmail command from the shell and it sends out email with no
> > problem.
> >
> > I do have the postdrop group in  my /etc/group file.
> >
> > What's weird is there is no "setgid_group" in file /etc/postfix/main.cf.
> >
> > Below is output of postconf -n:
> >
> > alias_database = hash:/etc/aliases
> > alias_maps = hash:/etc/aliases
> > append_dot_mydomain = no
> > biff = no
> > config_directory = /etc/postfix
> > inet_interfaces = all
> > inet_protocols = ipv4
> > mailbox_size_limit = 0
> > mydestination = [domain], [domain], localhost
> > myhostname = [domain]
> > mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128
> > myorigin = /etc/mailname
> > readme_directory = no
> > recipient_delimiter = +
> > relayhost = [some ip]
> > smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache
> > smtpd_banner = $myhostname ESMTP I.T., have you tried turning it off and
> on
> > again?
> > smtpd_client_restrictions = reject_rbl_client bl.spamcop.net,
> > reject_unauth_pipelining, permit
> > smtpd_data_restrictions = reject_unauth_pipelining, permit
> > smtpd_helo_required = yes
> > smtpd_helo_restrictions = reject_invalid_helo_hostname,
> > reject_non_fqdn_helo_hostname, reject_unauth_pipelining, permit
> > smtpd_recipient_restrictions = reject_non_fqdn_recipient,
> > reject_unknown_recipient_domain, reject_unauth_destination,
> > reject_unauth_pipelining, permit_auth_destination, permit_mynetworks
> > smtpd_timeout = 30s
> > smtpd_tls_cert_file = /etc/ssl/certs/ssl-cert-snakeoil.pem
> > smtpd_tls_key_file = /etc/ssl/private/ssl-cert-snakeoil.key
> > smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache
> > smtpd_use_tls = yes
> >
> >
> > I'm running RT 4.2.8 on a Debian Wheezy box with MySQL server.   Anyone
> has
> > any insight to my problem?   Any suggestions is greatly appreciated!
> >
> > Livy
>
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