[rt-users] RT not sending outgoing emails
scottu at huenix.com
Fri Nov 7 15:35:57 EST 2014
ls -l /etc/group
ls -l /path/to/php.ini
ls -l /var/spool/postfix/etc/group
[ -f /var/spool/postfix/etc/group ] && cat /var/spool/postfix/etc/group
Also, grep setgid from your main.cf. And whats in the mailer config from
php? A phpinfo might be nice too.
On 11/07/2014 03:29 PM, Livy Li wrote:
> Thanks Darin for your reply, but I'm not running anything in chroot. :(
> On Fri, Nov 7, 2014 at 2:10 PM, Darin Perusich <darin at darins.net
> <mailto:darin at darins.net>> wrote:
> Are you running postfix in a chroot? If so perhaps the chroot needs to
> be updated.
> On Fri, Nov 7, 2014 at 1:48 PM, <livy at fhsu.edu
> <mailto:livy at fhsu.edu>> wrote:
> > Hello All,
> > I'm having a weird problem where RT can't send out going
> emails. I'm using
> > Postfix and running sendmail command from the shell works fine, just
> > whenever a new ticket gets created or a comment was added, RT is
> not able to
> > send outgoing emails.
> > On the web interface, it says:
> > The RT System itself - Sending the previous mail has failed.
> Please contact
> > your admin, they can find more details in the logs.
> > In syslogs, the following error is thrown:
> > Nov 7 09:04:30 *** postfix/sendmail: fatal: file
> > /etc/postfix/main.cf <http://main.cf>: parameter setgid_group:
> unknown group name: postdrop
> > At first I thought a misconfigured postfix is causing the
> problem, but again
> > I can run sendmail command from the shell and it sends out email
> with no
> > problem.
> > I do have the postdrop group in my /etc/group file.
> > What's weird is there is no "setgid_group" in file
> /etc/postfix/main.cf <http://main.cf>.
> > Below is output of postconf -n:
> > alias_database = hash:/etc/aliases
> > alias_maps = hash:/etc/aliases
> > append_dot_mydomain = no
> > biff = no
> > config_directory = /etc/postfix
> > inet_interfaces = all
> > inet_protocols = ipv4
> > mailbox_size_limit = 0
> > mydestination = [domain], [domain], localhost
> > myhostname = [domain]
> > mynetworks = 127.0.0.0/8 <http://127.0.0.0/8>
> [::ffff:127.0.0.0]/104 [::1]/128
> > myorigin = /etc/mailname
> > readme_directory = no
> > recipient_delimiter = +
> > relayhost = [some ip]
> > smtp_tls_session_cache_database =
> > smtpd_banner = $myhostname ESMTP I.T., have you tried turning it
> off and on
> > again?
> > smtpd_client_restrictions = reject_rbl_client bl.spamcop.net
> > reject_unauth_pipelining, permit
> > smtpd_data_restrictions = reject_unauth_pipelining, permit
> > smtpd_helo_required = yes
> > smtpd_helo_restrictions = reject_invalid_helo_hostname,
> > reject_non_fqdn_helo_hostname, reject_unauth_pipelining, permit
> > smtpd_recipient_restrictions = reject_non_fqdn_recipient,
> > reject_unknown_recipient_domain, reject_unauth_destination,
> > reject_unauth_pipelining, permit_auth_destination, permit_mynetworks
> > smtpd_timeout = 30s
> > smtpd_tls_cert_file = /etc/ssl/certs/ssl-cert-snakeoil.pem
> > smtpd_tls_key_file = /etc/ssl/private/ssl-cert-snakeoil.key
> > smtpd_tls_session_cache_database =
> > smtpd_use_tls = yes
> > I'm running RT 4.2.8 on a Debian Wheezy box with MySQL server.
> Anyone has
> > any insight to my problem? Any suggestions is greatly appreciated!
> > Livy
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