[rt-users] RT not sending outgoing emails

Livy Li livy at fhsu.edu
Fri Nov 7 16:02:37 EST 2014


Wow... that fixed it.   It almost drive me nuts...  Thank you so much
Scott... You saved my day!

Livy

Wei Li
Computing and Telecommunications Center
Fort Hays State University
785.628.4643
livy at fhsu.edu

On Fri, Nov 7, 2014 at 2:52 PM, Scott Undercofler <scottu at huenix.com> wrote:

>  -rw------- 1 root root 733 Nov  5 14:45 /etc/group
>
> Lol. That is hyper super bad. Do you see why?
>
> Chmod 644 /etc/group.Restart postfix. Test again. Id check /etc/passwd
> (0644) and /etc/shadow (0640) too.
>
>
>
>
>  On 11/07/2014 03:48 PM, Livy Li wrote:
>
> Thanks Scott, here is the output:
>
>  ls -l /etc/group
>  -rw------- 1 root root 733 Nov  5 14:45 /etc/group
>
>  ls -l /path/to/php.ini
>  -rw-r--r-- 1 root root 63K Oct 20 04:03 php.ini
>
>  there is no group file in /var/spool/postfix/etc/.  Contents:
>  -rw-r--r-- 1 root root   276 Nov  5 16:12 hosts
> -rw-r--r-- 1 root root  3543 Nov  5 16:12 localtime
> -rw-r--r-- 1 root root   475 Nov  5 16:12 nsswitch.conf
> -rw-r--r-- 1 root root    82 Nov  5 16:12 resolv.conf
> -rw-r--r-- 1 root root 19398 Nov  5 16:12 services
> drwxr-xr-x 3 root root    18 Nov  5 14:19 ssl
>
>  grep setgid /etc/postfix/main.cf
>  output nothing.
>
>  Not sure about mailer config, but below is phpinfo:
> https://www.dropbox.com/s/iifcc3cb4cw1kx5/phpinfo.txt?dl=0
>
>  Thank you so much for looking into it!
>
>
>  Livy
>
> Wei Li
> Computing and Telecommunications Center
> Fort Hays State University
> 785.628.4643
> livy at fhsu.edu
>
> On Fri, Nov 7, 2014 at 2:35 PM, Scott Undercofler <scottu at huenix.com>
> wrote:
>
>>  Several things:
>>
>> ls -l /etc/group
>>
>> ls -l /path/to/php.ini
>>
>> ls -l /var/spool/postfix/etc/group
>>
>> [ -f /var/spool/postfix/etc/group ] && cat /var/spool/postfix/etc/group
>>
>>
>>
>> Also, grep setgid from your main.cf. And whats in the mailer config from
>> php? A phpinfo might be nice too.
>>
>>
>>
>> On 11/07/2014 03:29 PM, Livy Li wrote:
>>
>> Thanks Darin for your reply, but I'm not running anything in chroot.  :(
>>
>>  Livy
>>
>>
>> On Fri, Nov 7, 2014 at 2:10 PM, Darin Perusich <darin at darins.net> wrote:
>>
>>> Are you running postfix in a chroot? If so perhaps the chroot needs to
>>> be updated.
>>> --
>>> Later,
>>> Darin
>>>
>>>
>>> On Fri, Nov 7, 2014 at 1:48 PM,  <livy at fhsu.edu> wrote:
>>> > Hello All,
>>> >
>>> > I'm having a weird problem where RT can't send out going emails.  I'm
>>> using
>>> > Postfix and running sendmail command from the shell works fine, just
>>> > whenever a new ticket gets created or a comment was added, RT is not
>>> able to
>>> > send outgoing emails.
>>> >
>>> > On the web interface, it says:
>>> > The RT System itself - Sending the previous mail has failed. Please
>>> contact
>>> > your admin, they can find more details in the logs.
>>> >
>>> > In syslogs, the following error is thrown:
>>> > Nov  7 09:04:30 *** postfix/sendmail[30696]: fatal: file
>>> > /etc/postfix/main.cf: parameter setgid_group: unknown group name:
>>> postdrop
>>> >
>>> > At first I thought a misconfigured postfix is causing the problem, but
>>> again
>>> > I can run sendmail command from the shell and it sends out email with
>>> no
>>> > problem.
>>> >
>>> > I do have the postdrop group in  my /etc/group file.
>>> >
>>> > What's weird is there is no "setgid_group" in file /etc/postfix/
>>> main.cf.
>>> >
>>> > Below is output of postconf -n:
>>> >
>>> > alias_database = hash:/etc/aliases
>>> > alias_maps = hash:/etc/aliases
>>> > append_dot_mydomain = no
>>> > biff = no
>>> > config_directory = /etc/postfix
>>> > inet_interfaces = all
>>> > inet_protocols = ipv4
>>> > mailbox_size_limit = 0
>>> > mydestination = [domain], [domain], localhost
>>> > myhostname = [domain]
>>> > mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128
>>> > myorigin = /etc/mailname
>>> > readme_directory = no
>>> > recipient_delimiter = +
>>> > relayhost = [some ip]
>>> > smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache
>>> > smtpd_banner = $myhostname ESMTP I.T., have you tried turning it off
>>> and on
>>> > again?
>>> > smtpd_client_restrictions = reject_rbl_client bl.spamcop.net,
>>> > reject_unauth_pipelining, permit
>>> > smtpd_data_restrictions = reject_unauth_pipelining, permit
>>> > smtpd_helo_required = yes
>>> > smtpd_helo_restrictions = reject_invalid_helo_hostname,
>>> > reject_non_fqdn_helo_hostname, reject_unauth_pipelining, permit
>>> > smtpd_recipient_restrictions = reject_non_fqdn_recipient,
>>> > reject_unknown_recipient_domain, reject_unauth_destination,
>>> > reject_unauth_pipelining, permit_auth_destination, permit_mynetworks
>>> > smtpd_timeout = 30s
>>> > smtpd_tls_cert_file = /etc/ssl/certs/ssl-cert-snakeoil.pem
>>> > smtpd_tls_key_file = /etc/ssl/private/ssl-cert-snakeoil.key
>>> > smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache
>>> > smtpd_use_tls = yes
>>> >
>>> >
>>> > I'm running RT 4.2.8 on a Debian Wheezy box with MySQL server.
>>>  Anyone has
>>> > any insight to my problem?   Any suggestions is greatly appreciated!
>>> >
>>> > Livy
>>>
>>
>>
>>
>
>
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