[rt-users] New error while importing assets

Mitch Kyser mkyser at albion.edu
Mon Nov 10 11:46:45 EST 2014


After creating several Catalogs and successfully importing Assets into them
from CSV files, I am now getting an error I can't seem to figure out.  The
error I am seeing looks like this;

[1933] [Mon Nov 10 16:16:09 2014] [error]: Failed to set CF Model to
GCS3-651-120-150A-5 for row 3: Custom field 13 does not apply to this
object
(/opt/rt4/local/plugins/RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/Import/CSV.pm:167)

The data shown is the correct information that is supposed to go into the
custom field named Model.  I am also seeing this for other custom fields
for and for multiple rows.  I have compared the various rows that don't
generate any errors and do not see any pattern.

I did just upgrade to version 4.2.9 and add the CommandByMail extension.

My system consists of the following running on Ubuntu Server 14.04.
rt-4.2.9
RT-Authen-ExternalAuth-0.23.tar.gz
RT-Extension-LDAPImport-0.35.tar.gz
RT-Extension-Assets-1.01.tar.gz
RT-Extension-Assets-Import-CSV-1.3.tar.gz with Text-CSV_XS-1.11 added
RT-Extension-RepeatTicket-0.07.tar.gz
RT-Extension-CommandByMail-0.17.tar.gz


Any suggestions on how to resolve this would be appreciated.

Mitch
-- 
Mitch Kyser
Network Administrator
Albion.College
mkyser at albion.edu
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