[rt-users] New error while importing assets

Kevin Falcone falcone at bestpractical.com
Tue Nov 11 14:16:40 EST 2014


On Mon, Nov 10, 2014 at 11:46:45AM -0500, Mitch Kyser wrote:
> After creating several Catalogs and successfully importing Assets into them
> from CSV files, I am now getting an error I can't seem to figure out.  The
> error I am seeing looks like this;

I'm guessing that maybe you forgot to apply one of your Custom Fields
across all the catalogs.

> [1933] [Mon Nov 10 16:16:09 2014] [error]: Failed to set CF Model to
> GCS3-651-120-150A-5 for row 3: Custom field 13 does not apply to this object (/
> opt/rt4/local/plugins/RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/
> Import/CSV.pm:167)

If you navigate to Admin -> Custom Fields confirm that CF # 13 is an
Asset custom field then click into it and check that the Applies To
link in the upper right corner shows this custom field applied either
globally or to all the relevant Catalogs.

RT-Extension-Assets-Import-CSV 1.4 was released but it doesn't touch
any of the relevant code.

-kevin
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