[rt-users] Closing all incidents by a specific Owner

["Tamás, Szép"]

Thank you very much, I will try one of those.

Tamas

> On Wed, Nov 19, 2014 at 11:11:53AM +0100, "Tamás, Szép" wrote:
>> Hello all,
>>
>> Is there a way (script/SQL) to close all incidents owned by one specific
>> user? (mass closing)
>>
> 
> 
> you can use the WEB UI, search for all tickets wiht this owner, then in
> the search results, click on "Bulk update"  and change status for all
> ticket at once.
> 
> on command line, you can use the following:
> 
> 
> you can also use the RT cli (http://requesttracker.wikia.com/wiki/CLI),
> or rt-crontool:
> 
> something like:
> 
> ./bin/rt-crontool --search RT::Search::FromSQL --search-arg "Owner = 'THE OWNER'" --action RT::Action::SetStatus --action-arg "resolved"
> 
> 
> or even write a small perl script using RT API
> 
> 
>